From account setup to payments, bonuses, and betting rules — we're here to help every step of the way.
Click any category below to jump straight to the information you need
Everything you need help with — opening a new account, identity verification, password resets, and profile updates.
Learn all about depositing and withdrawing via Mobile Pay, Nagad, Rocket, and bank transfer.
Understand how welcome bonuses, reload offers, cashback, and vouchers work — explained simply.
Learn Sports Betting, live betting, how to read odds, and strategies for placing bets like a pro.
Keep your account secure with two-factor authentication and ensure your personal information stays protected.
Learn the rules and strategies for slots, baccarat, roulette, Dragon Tiger, and live dealer games.
Help with downloading, installing, and using the Android and iOS apps.
Speak directly with our support team. Bengali-language help available 24/7.
We understand that when you're new to an online betting platform, you naturally have a lot of questions — how to deposit, how to use bonuses, where to turn when something goes wrong. For all of that, 88i Baji's Help Center is here to support you whenever you need it.
Our support team is available 24 hours a day, 7 days a week. You can chat in Bengali, send a message — whatever works best for you. Our goal is to resolve any issue as quickly as possible so you can get back to enjoying your games without worry.
88iThousands of users rely on every day for different needs — some are opening their first account, others are making deposits, and some have questions about bonuses. Our Help Center is built to serve everyone equally, whether you're a seasoned player or just getting started.
Users often get stuck on small issues — a forgotten password, a deposit that hasn't reflected in their balance, or a bonus that won't activate. Most of these problems have straightforward fixes, and on this page we've walked through each one step by step.
There are plenty of betting sites out there, but very few help centers built with Bangladeshi users in mind. 88i That's what sets this apart. Everything here is written in plain language, tailored for the Bangladesh context. We know your time is valuable, so nothing is overcomplicated — it's all straightforward and easy to follow.
We believe a strong support system is the backbone of any betting platform. Whether you win or lose, our main goal is to make sure your experience is always a positive one.
Get started in just a few simple steps
Jump straight to the most frequently asked topics
Keep these things in mind for a safe and enjoyable experience on 88i
Use a password of at least 8 characters that includes uppercase letters, numbers, and special characters. Never share your password with anyone.
Set yourself a daily or weekly betting budget and stick to it. If you find yourself going over, use the deposit limit feature available on 88i to keep things in check.
Before claiming any bonus, read its wagering requirements and expiry terms carefully. It saves you from disappointment later and helps you get the most out of it.
If you're unsure about a transaction or something doesn't add up, don't guess — contact the 88i support team right away and they'll sort it out for you.
Payment questions are the most common ones we receive from users in Bangladesh. Whether your balance hasn't updated after a transfer or your withdrawal request seems delayed — it's important to know exactly what to do in each situation.
For deposit issues Start by getting your transaction ID from your mobile banking app. Then 88i's live chat with that ID. Funds are usually credited within 5–10 minutes, though occasional delays can happen due to banking or mobile network processing times.
For withdrawals Please note that identity verification is mandatory for your first withdrawal. This is a security measure in place for your own protection. Once verified, all future withdrawals are processed much faster. VIP and Gold tier members receive priority processing.
A common question we get is — how much can you withdraw in a single day? 88iThe daily withdrawal limit on depends on your account tier. Silver tier allows up to ৳50,000 per day, Gold up to ৳1,50,000, and Diamond tier allows even more.
The most common source of confusion around bonuses is the wagering requirement. Say you receive a ৳100 bonus with a 5x wagering requirement — that means you need to place a total of ৳500 in bets before you can withdraw. This is calculated on the bonus amount only, not your real money balance.
Using a voucher code is simple. When making a deposit, enter the code in the "Voucher Code" field and the applicable bonus will be added to your account automatically. Keep in mind that a voucher code can typically only be used once and has an expiry date.
If you're confused about any promotion or offer, just reach out to 88i's support team and they'll explain everything clearly in Bangla.
Keeping your 88i account secure is the top priority. Following a few simple rules can reduce your risk of hacking or fraud to almost zero.
The questions we get asked the most
88i believes gaming should be a source of fun, not addiction. If you feel that gaming is having a negative impact on your life, visit our Responsible Gaming page or speak with our support team. We're always here for you.
We're here for you 24/7, whatever the issue
The fastest way to get a response. Click the chat icon at the bottom right of any page on the website. Average response time is under 2 minutes.
Email us for detailed or complex issues.
support@88i-baji.com
You'll typically receive a reply within 1–3 hours.
Our support team is active 7 days a week, 24 hours a day. Help is available in Bengali.